Melissa Stevens • President
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PROFESSIONAL PRESENCE - A Winning Attitude
- Professional Development - personal organization
- Attitude modification and adjustments
- Trade shows, booth management
- Networking
- Effective meeting management
- Developing and advancing business relationships with social events
NON VERBAL COMMUNICATION - More Powerful Than Words
- Creating Presence - A strong first impression
- Understanding the concept of wardrobe and non-verbal communication as one language
- Visual Poise - entrances, stances, gestures, eye contact, space, territory, body and power positioning
COMMUNICATION - You Must Mean What You Say And Say What You Mean
- Compliance Issues , the ethics required for relationship selling
- What is your style? Understanding and developing the styles that sell products
- How to connect with a prospective client
- Gain confidence of your prospect to enable you to gather information necessary to sell
- Interview methods and techniques for different customer profiles
- Individual and Group presentations
- Tone Quality, Diction, Enunciation
BUSINESS ETIQUETTE AND PROTOCOL - The Complex Corporate World
- Telephone etiquette and electronic protocol
- Greetings, hand shakes, special occasions
- Thank you's, professional correspondence
- A sensitivity to timing
- Appropriate behavior, attire and conversation
- Dining Etiquette
WARDROBE DEVELOPMENT - Fashion Trends versus Corporate Style
- Developing a wardrobe plan
- Classic styling - color, line, fabrics, fit
- The Corporate Ensemble - accessories, briefcases
- Business Casual - is it appropriate for you?
- Professional Grooming - skin care, hairstyling, make-up for women
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| 2100 Grand Boulevard | Kansas City, MO 64108-1863 | ph: 816.221.1188